phlbet Privacy Policy

1 Introduction

This Privacy Policy ("Policy") is published by phlbet ("phlbet," "we," "us," "our") and applies to all personal information collected from users ("you," "Player," "User") who access or use the phlbet website located at phlbet.cam, including all games, features, support channels, and related services (collectively, the "Platform").

phlbet is committed to protecting the privacy and security of the personal data entrusted to us by our players. This Policy explains what personal information we collect, why we collect it, how we use and protect it, with whom we share it, and what rights you have over your own data under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations.

This Policy should be read alongside phlbet's Terms and Conditions, which are published at phlbet.cam/terms-conditions and govern your use of the Platform.

2 Personal Data We Collect

phlbet collects personal data from you in a number of ways, including directly when you register or interact with our Platform, automatically as you use our services, and from third parties where permitted by law.

2.1 Information You Provide Directly

• Registration Data: Full legal name, date of birth, nationality, residential address, email address, and Philippine mobile number provided when you create your phlbet account;
• Identity Verification (KYC) Documents: Government-issued identification such as a Philippine passport, SSS ID, UMID, driver's licence, or voter's ID; proof of address documents such as utility bills or bank statements;
• Financial Data: GCash mobile number, PayMaya account details, bank account name and number (BDO, BPI, Metrobank, UnionBank), and transaction history;
• Communications: Records of your correspondence with phlbet's customer support team, including live chat transcripts, email exchanges, and feedback submissions;
• Responsible Gaming Data: Information you provide when setting deposit limits, self-exclusion requests, or other responsible gaming tool preferences.

2.2 Information Collected Automatically

• Device & Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers;
• Usage Data: Pages visited, games played, session duration, bet amounts, wagering history, bonus usage, and navigation patterns within the Platform;
• Location Data: Approximate geographic location derived from your IP address, used to verify that you are accessing phlbet from a permitted jurisdiction;
• Cookie Data: Information collected through cookies and similar tracking technologies as described in Section 6 of this Policy.

2.3 Information from Third Parties

• Identity verification results and fraud risk scores from third-party KYC and AML screening providers;
• Payment verification data from GCash, PayMaya, and banking partners;
• Public records and regulatory watchlists used for compliance screening purposes.

3 How We Use Your Personal Data

phlbet uses the personal data we collect for the following purposes:

• Account Creation & Management: To register your phlbet account, verify your identity and age, maintain your account settings, and communicate important account-related information;
• Service Delivery: To process deposits and withdrawals in Philippine Pesos via GCash, PayMaya, BDO, BPI, Metrobank, and UnionBank; to enable gameplay; and to administer bonuses and promotions;
• Legal & Regulatory Compliance: To fulfil our obligations under PAGCOR's licensing requirements, the Data Privacy Act of 2012, the Anti-Money Laundering Act (AMLA), and other applicable Philippine laws;
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, multi-accounting, and other prohibited conduct;
• Responsible Gaming: To monitor gambling patterns and identify players who may be at risk of developing problem gambling behaviours, and to enforce responsible gaming tools you have requested;
• Customer Support: To respond to your enquiries, resolve complaints, and provide technical assistance;
• Platform Improvement: To analyse usage patterns, diagnose technical issues, and develop improvements to phlbet's games and features;
• Marketing Communications: To send you promotional offers, bonuses, and news about phlbet where you have provided consent to receive such communications. You may withdraw this consent at any time.

phlbet will not use your personal data for any purpose incompatible with those stated above without first notifying you and, where required by law, obtaining your consent.

4 Legal Basis for Processing

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, phlbet relies on the following legal bases when processing your personal data:

• Contractual Necessity: Processing required to fulfil our contractual obligations to you as a registered phlbet player — including account creation, payment processing, and game provision;
• Legal Obligation: Processing required to comply with PAGCOR regulations, AMLA obligations, KYC requirements, tax reporting duties, and other applicable Philippine laws;
• Legitimate Interests: Processing for phlbet's legitimate business interests, including fraud prevention, platform security, and improving our services — provided such interests are not overridden by your fundamental privacy rights;
• Consent: Processing for purposes where your specific, informed consent has been obtained — primarily for marketing communications. Where we rely on consent, you have the right to withdraw it at any time without affecting the lawfulness of prior processing.

5 Sharing Your Personal Data

phlbet does not sell your personal information to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and under appropriate data protection safeguards:

• Payment Processors: GCash (Mynt — Globe Fintech Innovations, Inc.), PayMaya Philippines, Inc., and partner banks (BDO, BPI, Metrobank, UnionBank) to process your deposits and withdrawals;
• Identity Verification Providers: Third-party KYC and AML screening services engaged to verify your identity documents and screen your details against regulatory watchlists;
• Game Software Providers: Licensed game providers whose software is integrated into the phlbet platform may receive limited technical session data required to operate and audit game outcomes;
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities, where disclosure is required by law or regulatory order;
• IT & Cloud Service Providers: Hosting, database management, security, and analytics providers engaged by phlbet under strict data processing agreements that prohibit independent use of your data;
• Professional Advisors: Lawyers, auditors, and accountants who are bound by professional confidentiality obligations, where disclosure is necessary for the proper conduct of legal or audit proceedings.

6 Cookies & Tracking Technologies

phlbet uses cookies and similar technologies (including local storage and session tokens) to operate and improve the Platform. A cookie is a small text file placed on your device when you visit a website.

Types of cookies used by phlbet:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication tokens that keep you logged in to your phlbet account during a session. These cannot be disabled without breaking core Platform functionality;
• Functional Cookies: Remember your preferences, such as your selected language, display settings, and responsible gaming tool configurations;
• Analytical Cookies: Help phlbet understand how players navigate the Platform by collecting anonymised usage statistics. This data is used exclusively to improve Platform performance and user experience;
• Security Cookies: Support phlbet's fraud detection and bot prevention systems by identifying unusual access patterns.

phlbet does not use third-party behavioural advertising or cross-site tracking cookies. We do not participate in advertising networks that track your activity across unrelated websites.

7 Data Retention

phlbet retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active Account Data: Retained for the duration of your active phlbet account plus a minimum of five (5) years following account closure, in compliance with PAGCOR and AMLA record-keeping requirements;
• Transaction Records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of five (5) years as required under the Anti-Money Laundering Act and its Implementing Rules;
• KYC Documents: Identity verification documents are retained for the minimum period required by PAGCOR's licensing conditions and Philippine AML regulations, typically five (5) years from the end of the business relationship;
• Customer Support Records: Communications with phlbet's support team are retained for up to three (3) years to assist with complaint resolution and dispute investigation;
• Marketing Consent Records: Records of your marketing consent or opt-out are retained for the duration required to demonstrate compliance with your stated preferences.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in accordance with phlbet's data disposal procedures.

8 Data Security

phlbet implements appropriate technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• TLS 1.3 encryption for all data transmitted between your device and phlbet's servers;
• AES-256 encryption for personal data stored in phlbet's databases;
• Multi-factor authentication requirements for all phlbet administrative and operational system access;
• Role-based access controls limiting employee access to personal data strictly to those with a legitimate operational need;
• Regular penetration testing and vulnerability assessments of phlbet's infrastructure;
• Automated monitoring systems that detect and alert on unusual access patterns or potential security incidents.

While phlbet takes all reasonable precautions to protect your personal data, no internet-based service can guarantee absolute security. You play an important role in protecting your own data by maintaining a strong, unique password for your phlbet account and by logging out after each session, especially on shared devices.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, phlbet will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify you as soon as practicable where the breach is likely to result in a high risk to you personally.

9 Your Data Rights

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights in relation to the personal data phlbet holds about you:

• Right to Be Informed: The right to be notified of how your personal data is being collected and processed, as set out in this Privacy Policy;
• Right of Access: The right to request a copy of all personal data phlbet holds about you, along with information about how it is processed;
• Right to Rectification: The right to request correction of any personal data that is inaccurate or incomplete;
• Right to Erasure: The right to request deletion of your personal data, subject to phlbet's legal and regulatory data retention obligations;
• Right to Data Portability: The right to receive a structured, machine-readable copy of your personal data for transfer to another service provider, where technically feasible;
• Right to Object: The right to object to processing of your personal data for direct marketing purposes at any time;
• Right to Damages: The right to seek compensation for damages suffered as a result of inaccurate, incomplete, outdated, or unlawfully obtained personal data.

10 Children's Privacy & Age Restriction

phlbet's services are strictly intended for adults aged 21 years and over, in compliance with PAGCOR's minimum age requirements for online gambling in the Philippines. phlbet does not knowingly collect personal data from any individual under the age of 21.

If you are under 21 years of age, you must not register for, access, or use phlbet under any circumstances. If phlbet becomes aware that an account has been registered by or on behalf of a person under the age of 21, that account will be immediately suspended, any winnings will be forfeited, and phlbet will take appropriate steps to notify the relevant regulatory authorities.

If you are a parent or guardian and believe that a minor in your care has registered for or accessed phlbet, please contact our support team immediately at [email protected]. We will investigate and act promptly. For more information about protecting minors from online gambling content, phlbet recommends using parental control software to restrict access to gambling websites on shared devices.

11 Third-Party Links & Integrations

The phlbet Platform may contain references to third-party services such as payment processors (GCash, PayMaya, BDO, BPI, Metrobank, UnionBank) and game software providers. When you interact with these third-party services — for example, when initiating a GCash deposit — you will be subject to that third party's own privacy policy and terms of service.

phlbet is not responsible for the privacy practices or content of any third-party service. We encourage you to review the privacy policies of any third-party service you use in connection with your phlbet account. This Privacy Policy applies solely to data collected and processed by phlbet directly through the phlbet.cam Platform.

12 Changes to This Privacy Policy

phlbet may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will publish the updated Policy on phlbet.cam with a revised "Last Updated" date at the top of this page. Where practicable and where required by law, we will also notify registered players of material changes via the email address associated with their phlbet account.

Your continued use of phlbet following publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes to this Policy, you should discontinue use of phlbet and may request account closure through our support team.

We recommend bookmarking this page and reviewing it periodically, particularly before making any significant transactions on the Platform.

13 Contact Us & Privacy Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a complaint about the way phlbet has handled your personal data, please contact us using the details below:

• 📧 Email: [email protected]
• 🕐 Support Hours: 24/7 (Philippine Standard Time)
• 📍 Service Area: Serving players across Metro Manila, Cebu, Davao, Quezon City, Makati, and all provinces of the Philippines.

If your complaint is not resolved to your satisfaction through our internal process, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the regulatory authority responsible for enforcing the Data Privacy Act of 2012. Information about filing a complaint with the NPC is available on the NPC's official website.

For responsible gaming queries or to request self-exclusion from phlbet, please visit phlbet.cam/responsible-gaming or contact our support team. All responsible gaming requests are handled with strict confidentiality and are processed as a priority.